THE PHONE RINGS NOW

The live call is the real interview for a CSR

A customer does not care where the CSR sits. They care whether the person answers naturally, understands the problem, books the right next step and follows through. Opus screens for that live work before you hire.

Start hiring Put the customer conversation in a steady pair of hands.

Inbound calls, bookings and reschedulesFluent English in live conversationFull US business-hours overlap

FROM FIRST CALL TO FIRST DAY

Screen the voice before you entrust the phone

01

Map the conversations

Define the customer moments, services and follow-up the CSR will own.
02

Search for fluency

Opus sources senior Latin American operators who can work your hours.
03

Listen and verify

English, skills, references, role fit and AI certification are assessed across eight layers.
04

Give the seat a rhythm

A custom playbook helps the new teammate start with your process, systems and customer standard.

Start hiring

ABOUT REMOTE CSRS

What customers notice on the phone

Will a customer know the CSR is remote?

They notice service quality, response speed and professionalism. Those depend on fluent communication and empathy, not the CSR’s location.

What does the CSR seat cover?

Inbound calls, bookings, reschedules, follow-ups and outbound reminders are all part of the remote-capable operations layer.

How do you assess English?

Live conversation is a core screening layer. Written confidence alone is not enough for a customer-facing role.

Can the CSR work the same schedule as our team?

Yes. Latin American talent works Eastern to Pacific hours, so the role can cover the US business day.

ANSWER THE NEXT CALL

Put a calm, capable voice on the other end

Tell us what your customers need when they call. We will help define the CSR seat and bring you vetted nearshore options.

Start hiring